Our Service Promise
When we began to imagine a better way to supply specialty coffee, we thought of everything our customers would need and expect from a trusted supplier and partner. Here’s where we landed. Still have questions? Please don’t hesitate to contact us!
Every time you place an order with us you’ll be receiving top-quality coffee. Each coffee we offer is the result of an extensive quality control process. We cup at every stage of production, while the coffee is still at origin, and we cup again in the U.S. before and after the coffees arrive. Plus, we run our own facilities, so it’s our people with our products every step of the way. We do a lot to make sure that what arrives at your door will be the finest we can offer, and we’re confident you’ll taste the difference.
Whether you order one box or multiple pallets, our 65-lb boxes of green coffee ship FREE via UPS within the continental U.S. Once we ship you will receive tracking information via email so that you can monitor your coffee's progress. You can schedule your coffee to ship up to 90 days from the date you place your order.
Genuine Origin coffees are packed in GrainPro or our own food-grade bags and sealed in easy-to-move, easy-to-ship 65-lb boxes. Once boxed, they remain sealed until you open them.
Samples are a key part of building your program. Our samples are packed at origin at the same time our boxes are packed. We invite you to sample and cup our coffees so that you can buy with confidence.
Our shipping boxes are 100% recyclable. We also sell coffees in polypropylene bags, which are also recyclable (though, being super adorable and handy, we hope you might upcycle them as well).
All our coffees and prices are published on our site, and we’ve done everything we can to make it as easy as possible to order online. You can even select your own delivery date. Visit our online store and see just how simple ordering specialty coffee can be.
Returns and Resolution
We accept returns of unopened boxes of coffee within 10 business days of delivery for a full refund less the cost of shipping from your address to a Genuine Origin warehouse and a $20 per box restocking fee. If an issue is our fault, we will make it right.